Returns & Exchanges

Return & Exchange Information

Fleet Feet Decatur, IL In-Store Purchases

If an item you purchased at Fleet Feet Decatur, IL or on fleetfeet.com doesn't make you happy by the way it performs, looks or fits, you can return it within 30 days* for a full refund. That's our Happy Fit Guarantee.

Here’s how it works:

30-Day Return Window. You have 30 days from the time you bought your gear to decide if it’s right for you. If you’re not sure, just hang on to your receipt - it’ll make the return process smoother.
Refunds. If your item is in new condition, in its original packaging and hasn’t been worn outside, bring it back with your receipt for a full refund.
Exchanges. If you put your purchase to the test, but it didn’t hit the mark, don’t worry. You can still exchange it within 30 days for another item or a storecredit. We want to help you get moving with gear you love, so we’ll help you find the right option.
No refunds on Gift Cards.
Returns and exchanges are free, including return shipping for most orders.

*For returns of in-store purchases, please refer to the detailed information provided. For returns of fleetfeet.com orders, please follow this link: https://www.fleetfeet.com/returns

Online Purchases

please follow this link: https://www.fleetfeet.com/returns

Returning an online order is free! Unfortunately, exchanges for online orders are unavailable. Please return the unwanted item for free and place a new order for the replacement item.

Items purchased online may be returned in-store or online. To return an online order in-person at our store:

1. Bring your item in during regular business hours
2. Provide the sales associate with your packing list and/or order number when returning the item. Once your return is received, your refund will be processed and applied to your original form of payment within five to seven business days. Please note, refunds can take up to 10 business days to post to your account depending on your bank or financial institution.