Returns & Exchanges

Not happy with your purchase? We want to make it right. If what you bought from Fleet Feet isn’t working for you, return it within 30 days to be eligible for a full refund, exchange, or gift card. That’s our Happy Fit Guarantee.

Here's How It Works:

• 30-Day Window: You have 30 days from the time you bought your item to decide if it's right for you. For example, if your purchase was made March 17th, the last day for a refund, exchange, or gift card is April 16th.
• Keep Your Receipt: You must provide your receipt or online order number.
• Product Condition: Most items in new condition that are returned within 30 days will receive a refund, exchange or gift card. Some items have a modified return policy noted on the receipt, fleetfeet.com or in-store. Items that are opened, damaged or do not have a receipt may be denied a refund or exchange.
• Exchanges: You may exchange your products purchased in-store for equivalent products of equal or lesser value. To exchange your online order, please initiate a return for the unwanted item and place a new order for the desired item.
• Online Purchases: Bought something from our website? Visit our online returns portal to start the process, and we'll guide you through every step. You can also return your online purchase at your nearest Fleet Feet store.
• Gift Cards: If you are issued a gift card, the value of the card will be the original purchase price. Physical gift cards can be used online at fleetfeet.com or in any Fleet Feet store. Digital gift cards issued for online returns can be used online or in-store.

Returns and Rewards:

Did you use a reward on the original purchase? No worries. When you return your item, we’ll reinstate rewards connected with the items being returned so you can apply them to your next purchase. Learn more about Fleet Feet Milestones here.