Returns & Exchanges

Return Information

If an item you purchased at a Fleet Feet store or on fleetfeet.com doesn't make you happy by the way it performs, looks or fits, you can return it within 60 days* for a full refund. That's our Happy Fit Guarantee.

*For returns of in-store purchases, please refer to the detailed information provided in the section below. For returns of fleetfeet.com orders, please complete the form found under "Online Purchases." Be advised that online order returns may require 5-7 business days to process once they have been received. Further specifics and conditions are outlined below.

In-Store Purchases

Items bought at a Fleet Feet store must be returned to a store, and cannot be returned by mail.

Most items in new condition that are returned within 60 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or individual store’s website, fleetfeet.com or in-store. To return items to a different location than they were purchased from, receipt must be present. Items that are opened, damaged or do not have a receipt may be denied a refund or exchange. If you have questions regarding a manufacturer or brand warranty for an item purchased in a store, we recommend reaching out to the specific store where the item was purchased. A list of stores and contact information can be found here.

Online Purchases

Returning an online order is free*! Items purchased online may be returned in-store or online. If you have questions regarding a manufacturer or brand warranty for an item you purchased on fleetfeet.com, please email us directly at support@fleetfeet.com.

If you are attempting to return an item shipped to an APO or FPO address, please reach out to us at support@fleetfeet.com so we can determine if there is an option or possibility to get the item sent back.

To return an online order in-person at a Fleet Feet store:

1. Find the Fleet Feet location closest to you.
2. Provide the sales associate with your packing list and/or order number when returning the item. Once your return is received, your refund will be processed and applied to your original form of payment within five to seven business days. Please note, refunds can take up to 10 business days to post to your account depending on your bank or financial institution.

To return an online order through the mail:

1. Complete the following form. Be sure to have your Order Number handy, and enter the email address associated with the original order. Note, if your order shipped from multiple locations, we may need additional time to process your return.
2. When packing up your return item(s), please include a copy of the packing list received with the shipment OR clearly write your order number above the shipping label on the outside of the package.
3. Affix the label to the outside of the package — be sure to completely remove or cover any previous shipping label(s) on the package.
4. Drop the package off at any Walgreens or FedEx location. Be sure to write down your tracking number for future reference.

*Original shipping fees are non-refundable.

Exchanges

Unfortunately, exchanges for online orders are unavailable. Please return the unwanted item for free and place a new order for the replacement item.

Online Order Returns Form